This course builds upon the skills and knowledge gained in APBT 110 during the Office Administration Certificate Program. Students learn business etiquete and professionalism skills for workplace success. Topics covered include the conduct of meetings using Roberts Rules of Order, transcribing minutes, arranging travel, performing scheduling, managing contacts, customer service, and reception duties. Hands-on training in the use of email for online communications, calendar for important dates and appointments for an office environment. 2019/09/05-2019/12/17 Lecture Tuesday, Thursday 01:30PM - 03:00PM, 4155 Belshaw, Room M024